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I'm Looking for Technical Assistance for My Agency

What Is Technical Assistance?

Technical assistance (TA) is guidance, support, advice, assessment, and/or customized training that a Technical Resource Provider (TRP) or an NIC staff member provides to federal, tribal, state, or local correctional agencies or other organizations in the field of corrections. The TRP or NIC staff member serves in an advisory capacity and/or works with the staff of the requesting agency in assessing programs and operations, implementing advanced practices, and improving overall agency management, operations, and programming.

Technical Assistance Contacts

The links below are for questions regarding assistance for your prison, jail, or community service - not for website assistance. 

  • Leslie LeMaster - Correctional Program Specialist, Academy Division  303-338-6620
  • Lorie Brisbin - Correctional Program Specialist, Community Services Division  202-514-0099
  • Mike Jackson - Correctional Program Specialist, Jails Division  202-616-9565
  • Scott Richards - Correctional Program Specialist, Prisons Division  202-616-2802

NIC's Technical Assistance Status:

a gauge that goes from red to green with the arrow pointing to green

The Technical Assistance Process

  1. TA Request Received

    NIC sends an acknowledgement letter to your agency.

  2. Request is assigned to an NIC TA Area

    The assigned NIC Program Manager will contact your agency designee

  3. NIC Manager Contacts your Agency

    You and your designee discuss and refine your request with an NIC Program Manager

  4. NIC Designs your TA Event

    • NIC schedules a TA event in collaboration with your agency
    • NIC contracts services or other resources to fulfill your TA Event
    • NIC sends confirmation of TA services to your agency
  5. Your TA Event occurs

    The Trainer and resources come to your facility and complete the requirements of the TA Event

  6. After-Action Review

    • Your agency completes an evaluation of the TA event for NIC
    • Your agency receives a report from the NIC TA provider (if applicable)

Frequently Asked Questions
about Technical Assistance

Request Technical Assistance from NIC

letterhead example

The affirmation letter (signed by the CEO) is a requirement confirming your request for technical assistance. Download the template here, print it out on agency letterhead, and have the CEO sign it. Then upload the completed document below. This field is first so it does not get overlooked. It's best to have this document ready to upload prior to filling out the form.

One file only.
5 GB limit.
Allowed types: gif, jpg, jpeg, png, bmp, eps, tif, pict, psd, txt, rtf, html, odf, pdf, doc, docx, ppt, pptx, xls, xlsx, xml, avi, mov, mp3, mp4, ogg, wav, bz2, dmg, gz, jar, rar, sit, svg, tar, zip.
Describe your organization, the core functions it provides, and its key population parameters (staff size, type facility, etc.)
Criminal Justice Service Areas
What is the criminal justice service area you are seeking assistance for?
Request Type
Promote and assist efforts to ensure safe, cost-effective, and efficient prisons, jails and community corrections programs and facilities through effective management and operations.
Strengthen the knowledge, skills and effectiveness of correctional personnel in operating safe, efficient and constitutional systems.
Promote problem solving, the exchange of effective strategies and improved capacity of tribal, local, state, federal and foreign corrections agencies through an information clearinghouse, networks, intergovernmental partnerships and other information sharing.
Promote and assist agencies in providing offender services through classification, programs, management of special populations, productive work and education, religion and social services supporting responsible, law-abiding behavior for offenders during the period of correctional supervision and after release.
Promote and assist the development of effective criminal justice systems that improve public safety, enhance the public trust, and coordinate the use of state and local resources while appropriately using pretrial, sanctioning, supervision, and control options for offenders.

Briefly describe the problem for which assistance is requested. In your statement, include why the need cannot be met within the agency. (e.g., "We would like to more effectively manage our multi-generational workforce more effectively, attract and retain solid high-performing staff, and improve staff morale today and in the future.") What background, context or supporting documentation can you share with NIC that have an effect on the problem(s) that you would like to resolve.
Please select the NIC Division that most closely represents your request.
Is the training or presentation needed in a language other in English?
When would you like NIC to host an event at your facility?
Please indicate your desired outcomes of this assistance (e.g., "Explore new ways to encourage the facility administrative team to integrate the use of management tools into its operations, thereby facilitating the development of cohesive working relationships to accomplish a multitude of unprecedented changes in the agency.")
For trainings and presentations, describe the participants and the expected number of attendees (e.g., "Tentative participants include the director, assistant director, executive assistant to the director, executive chiefs (10), deputy directors (7), wardens (25), and managers (2),")
Additional details associated with this request (e.g., meeting time and location)
Did you speak to someone at NIC prior to submitting this request? If so, please provide the name.

If you have questions about your request prior to submitting this form, please email or call one of the managers below.

Please click the Submit button to send this form directly to NIC and also a copy to yourself.